1. Welcome to Planet Cyrene Forum!

    You appear to be browsing cyreneforum.com as a guest user. Did you know that if you sign up with an account, you get access to all kinds of additional privileges, and are then able to join the discussions?

    Already a member? Login Now!

Bug Report Ecotron v.26b Prototype

Discussion in 'Technical - Suggestions and Bug Reports' started by Arrado, Mar 25, 2019.

  1. Arrado
    • Cyrene Pioneer

    Arrado New Member

    Joined:
    Mar 25, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    Society:
    Kingsize
    Hello.
    I have been unable to pick up my Ecotron v.26b weapon from the terminal on the Cyrene planet for 2 months. I am very disappointed because I spent a lot of money and time to pick him up. How much more do I have to wait and why are you cheating the players?
     
  2. Kris | Cyrene
    • Administrator
    • Moderator
    • Cyrene Staff
    • Cyrene Pioneer

    Kris | Cyrene Lo and Behold, the Fixer of Bugs Staff Member
    Cool

    Joined:
    Nov 14, 2011
    Messages:
    1,532
    Likes Received:
    1,554
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    A man of many hats and talents.
    Location:
    Chiang Mai, Thailand // Orange County, CA
    Home Page:
    Hello Arrado,

    I would like to point out that vendor item stock is fully controlled by MindArk, and while Planet Cyrene does create the item, decides the currency and helps facilitate the details to MindArk, we cannot add/remove/decide the stock of the items.

    That being said, I will reach out to MindArk to see if there is any issues with the restocking rate for the Ecotron v.26b Prototype, especially considering at the time of this message both the Tier 1 and Tier 3 UL weapons had at least 1 stock.

    I will reply to this thread when I have more information.

    Regards,
    Kris
     
  3. Arrado
    • Cyrene Pioneer

    Arrado New Member

    Joined:
    Mar 25, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    Society:
    Kingsize
    And that's interesting because MA wrote that it's your mistake :)

    2019-02-20 14:52 Entropia Universe Support:


    Hi Arrado,

    Thank you for your support case.

    We kindly refer you to coming release notes we've already forwarded your information to the Planet Cyrene team.

    When this has been resolved if it's bug it will be in their release notes.

    (...)

    As stated, this is a Planet Partner fix and not a MindArk issue.!!!!!!!


    Kind regards,
    Ulf | Entropia Universe Support
     
  4. Kris | Cyrene
    • Administrator
    • Moderator
    • Cyrene Staff
    • Cyrene Pioneer

    Kris | Cyrene Lo and Behold, the Fixer of Bugs Staff Member
    Cool

    Joined:
    Nov 14, 2011
    Messages:
    1,532
    Likes Received:
    1,554
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    A man of many hats and talents.
    Location:
    Chiang Mai, Thailand // Orange County, CA
    Home Page:
    Hey Arrado,

    This wouldn't be the first time that support was incorrect about something with Planet Partners. :dance:

    If it was my choice, these items would be set to nearly infinite because we now have the trigger item via the voucher, however to reiterate again, this is NOT something that Planet Cyrene can control.

    I have personally reached out to Ulf as well as shot an email to MA about the status of the stocking + this incorrect support answer.

    I'll reply again when I hear back from them.

    Regards,
    Kris
     
  5. Arrado
    • Cyrene Pioneer

    Arrado New Member

    Joined:
    Mar 25, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    Society:
    Kingsize
    Thank you for taking this matter and I am waiting for your answer :)
     
  6. Kris | Cyrene
    • Administrator
    • Moderator
    • Cyrene Staff
    • Cyrene Pioneer

    Kris | Cyrene Lo and Behold, the Fixer of Bugs Staff Member
    Cool

    Joined:
    Nov 14, 2011
    Messages:
    1,532
    Likes Received:
    1,554
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    A man of many hats and talents.
    Location:
    Chiang Mai, Thailand // Orange County, CA
    Home Page:
    Can you PM me your support case #?
     
  7. Arrado
    • Cyrene Pioneer

    Arrado New Member

    Joined:
    Mar 25, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    Society:
    Kingsize
    Of course - 368428 (closed) and 368591 (open)
     
  8. Kris | Cyrene
    • Administrator
    • Moderator
    • Cyrene Staff
    • Cyrene Pioneer

    Kris | Cyrene Lo and Behold, the Fixer of Bugs Staff Member
    Cool

    Joined:
    Nov 14, 2011
    Messages:
    1,532
    Likes Received:
    1,554
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    A man of many hats and talents.
    Location:
    Chiang Mai, Thailand // Orange County, CA
    Home Page:
    Hello Arrado,

    I just finished talking to support about this case and got some good info from them, particularly the agent involved with this case, Ulf.

    1) One Ecotron v.26b Prototype was last purchased 2019-02-12 21:54:53 from the vendor, so what your saying isn't really accurate, if you go there and it's out of stock it doesn't mean it hasn't restocked, just that someone else has bought it. I mean it's unfortunate, especially since it's a highly sought out weapon and people will want to acquire it as well.

    2) I have a quote from him about vendor stocks:

    You can interpret that as I said before: MindArk is in charge of the item stock.

    3) Ulf told me that he will also take care of your open case and clear it up. So be on the lookout for that.

    4) I'm waiting for a reply from MindArk about the status of the item stock for this weapon in particular, just to make sure that there's no hiccups or issues. Once I have more info from them I will post it here.

    Regards,
    Kris
     
    Justine likes this.
  9. Justine
    • Cyrene Pioneer

    Justine Well-Known Member
    Sunshine

    Joined:
    Jan 23, 2016
    Messages:
    520
    Likes Received:
    480
    Trophy Points:
    63
    Gender:
    Female
    Location:
    France
    Society:
    Cyreans Elite
    Ecotrons since Voucher has been implanted :

    Ecotron v.15e Prototype Chronic DeadEye Jay Sat, 02 Mar 2019 16:06:50
    Ecotron v.15e Prototype Janko SuperKanjo vd Haak Wed, 20 Feb 2019 22:55:54
    Ecotron v.15e Prototype Eleonora Elayne WithoutSpoon Sat, 16 Feb 2019 02:07:58
    Ecotron v.26b Prototype Banna tBANNA ARHItARtDES Tue, 12 Feb 2019 21:55:47
    Ecotron v.15e Prototype John Justin Galt Tue, 12 Feb 2019 20:04:54
    Ecotron v.26b Prototype smex mafijc fela Sat, 22 Dec 2018 08:40:43
    Ecotron v.26b Prototype Mr Crighund Crighund Tue, 27 Nov 2018 22:08:16
    Ecotron v.26b Prototype Robert Lophophoria Wulff Fri, 12 Oct 2018 14:37:09
    Ecotron v.15e Prototype LaShawn Lavinian McGhee Mon, 06 Aug 2018 10:58:34
    Ecotron v.15e Prototype Banna tBANNA ARHItARtDES Wed, 04 Jul 2018 11:44:37

    As you can see, the vendor is regurlaly stocked. But do not count on Mindark to release an UL weapon every day/week. That will totally destroy the market.
    Spend your time on cyrene, go check the vendor everydays and cross your fingers to be the first to claim the weapon.
     
    Kris | Cyrene likes this.

Share This Page